Question 1

How do I place an order?

Accepted Answer

Choose your items in the shop and follow the checkout steps. Available options and next steps are shown before you submit your order.

Question 2

How much notice do you need?

Accepted Answer

Currently all products require a 3 day lead time unless you have a larger order and then contact us to confirm lead time required.

Question 3

Where and when is pickup?

Accepted Answer

Available pickup choices appear during checkout. The confirmed location, date, and time will be included with your order details.

Question 4

Do you offer delivery or shipping?

Accepted Answer

Currently we do not offer delivery unless meeting at a local store, please contact us prior to placing your order to confirm. We do offer shipping, you will need to make a note in your order or contact us, the website does not offer shipping calculated based on weight and your address so I will need to calculate based on your order and invoice you seperately for shipping charges.

Question 5

How can I pay?

Accepted Answer

Available payment methods are shown before you complete checkout and are summarized in your order confirmation.

Question 6

Can I change or cancel an order?

Accepted Answer

Use the contact details in your order confirmation to ask about a change or cancellation. What is possible may depend on the order status and timing.

Question 7

Where can I find ingredient and allergen information?

Accepted Answer

Check the product details for available ingredient and allergen information. Contact us before ordering if you need clarification about a specific item. For cupcake orders please see Ingredient page as we will have the cake and frosting ingredients listed there.

A Cookie Affair, LLC

FAQ

Frequently Asked Questions